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 These
days, customer retention can depend more on providing unmatched service
than on price. As the Support Manager, you need to provide
world-class support—24 hours a day, seven days a week—while
managing costs. Yet it’s difficult to offer world-class service
with only a partial view of customer data. To retain customers in today’s
highly competitive environment, you need a single, real-time view of customer
records.
NetSuite’s
solutions meet your needs with the following capabilities:
- Real-Time
Support Dashboards
that provide complete visibility into customer records, including a
complete history of all support issues, transactions, as well as related
contact notes.
- Case Rules
and Assignments
that allow to prioritize cases more efficiently, better manage caseloads,
and therefore, reduce costs.
- Saved
Searches for
viewing cases and escalating issues that are most pressing.
- 360º
Customer Views,
which are linked to order and billing information, enabling support
representatives to identify upsell opportunities.
With NetSuite,
you receive immediate and long-term benefits:
- Serve customers
better and improve satisfaction with 24/7 Web-based support.
- Reduce time spent
gathering information by accessing complete customer records.
- Increase the productivity
of your support team, cutting costs and overhead.
- Manage caseloads
and prioritize individual cases more effectively.
Watch
this short eDemo on how NetSuite supports Support Managers.
Back
to Net Results Marketing
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