 |
 As
the E-commerce Manager, you need to deliver a high-end,
intuitive and personalized online experience for your customers. In addition,
Web store management often requires significant IT investment and ongoing
support and expertise. Plus, lack of integration with the rest of the
company often obscures your view into customer records, limiting your
understanding of your customers’ purchase behaviors. The ideal Web
solution would be a database-driven site integrated with customer relationship
management (CRM), inventory, and pricing capabilities.
NetSuite’s
solutions meet your needs with the following capabilities:
- Real-Time
Dashboards provide instant access to key metrics across your
site, including site performance numbers, new leads, sales, and top
products.
- Dynamic
Site Capabilities
deliver a personalized shopping experience, including customer-specific
pricing and content.
- Online
Forms, Coupons and Knowledge Base provide an edge over the
typical Web sites offered by your competition.
- Complete
Customer Records, which are tightly integrated with sales,
support, shipping and accounting, mean you always have up-to-date information
about your customers.
- Real-time
Publishing Capabilities
allow you to post inventory updates and new pricing as needed.
- Volume
Pricing and Item Matrix Options
let you conduct business more efficiently with your B2B partners.
- Partner
Tracking
enables you to pay commissions and manage campaigns more effectively.
- The Customer
Center gives customers a self-service portal through which
they can post queries, search your knowledge base, track orders, or
place orders 24/7.
With NetSuite,
you receive immediate and long-term benefits:
- Real-time views
into Web site performance enable you to fine-tune your daily operations.
- Integration with
the rest of the company means you can do order fulfillment, case management,
lead follow-up, inventory management, sales reporting and more.
- Elimination of
redundant data entry lowers the cost of Web site management.
- A personalized
customer experience leads to better retention rates and higher customer
satisfaction.
- Real-time updating
of Web content allows you to stay connected to your customers.
Watch
this short eDemo on how NetSuite supports E-commerce Managers.
Back
to Net Results Marketing
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