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Below
is a list of the main NetSuite Customer Support and Service features.
Because each application is extremely customizable, additional capabilities
are possible as well. For more specific details, we recommend that
you have a representative contact
you.
- Full
customer history in one central location
- Customizable
support product list
- Message
center tracks and assigns all incoming requests for support and
creates a case record
- Case
creation, management and resolution capability
- Automatically
captures the time the case was created and the time it was closed
- Can
assign and track different priorities to cases
- Rules
can be defined to automatically assign incoming cases to the appropriate
support rep or group
- Case
can be easily escalated to another rep or supervisor
- Ability
to view and reply to individual cases
- All
notes and messages are automatically tracked with each case
- NetAnswer
Knowledge base capabilities with solutions and topic management
(available in NetSuite and NetCRM only)
- Ability
to define and publish case generation form to your Web site
- Allows
delivery of 24x7 online customer self-service
- Completely
integrated to the Web store, Web site and customer center
Experience these Customer Support and Service features for yourself
by starting a free trial
of any NetSuite application. You can also schedule
a live demo where we'll guide you through the application components
that interest you most. More questions? Have one of our representatives
contact you.
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